Case Study: Medibank Health Solutions achieves secure, compliant, auditable patient file transfers with Progress MOVEit

Medibank Meets Health Industry Regulations and Secures Sensitive Health Files for Millions of Citizens with MOVEit

Medibank, Australia’s largest integrated health insurer serving more than 3.8 million people, faced a growing operational and compliance challenge: employees were transferring up to 15GB of sensitive healthcare files daily to 15 external partners using email, with transfer volumes rising ~3GB per month. The organisation needed a secure, auditable solution that met Australian health and privacy regulations and reduced manual IT overhead.

Medibank implemented MOVEit MFT Complete (with DNA Connect and O2 Networks support), gaining end-to-end encryption, centralized visibility and robust auditing, plus an intuitive web interface that sped onboarding. The system was deployed rapidly (staff up and running within two weeks of design sign‑off), is now widely adopted across the business, and is projected to save more than $30,000 annually while supporting growth from ~2 million to 3+ million file transfers per year.

Medibank Health Solutions

Jason Atkinson

IT Claims & Product Team Lead