Case Study: Lindesberg Municipality improves network reliability and service quality with Progress WhatsUp Gold

Lindesberg Municipality boosts uptime to 99.9% with Progress WhatsUp Gold

Lindesberg Municipality, a local government in Sweden, was facing significant network reliability issues that impacted its 5,500 simultaneous users. Its IT team of 18 was overwhelmed by a high volume of support calls stemming from frequent, unnoticed connection drops and difficulties troubleshooting problems across 100 LANs. To improve network quality and reduce the burden on its staff, the municipality implemented Progress WhatsUp Gold.

The solution from Progress involved using WhatsUp Gold to monitor network equipment, servers, and business-critical applications. This provided the IT team with a real-time network map and valuable statistics, enabling them to work proactively. The results were dramatic, with network uptime improving to over 99.9%, a major reduction in support cases, and happier end-users. Progress WhatsUp Gold became the most important tool for the IT team, allowing them to focus on service experience rather than just ensuring availability.

Lindesberg Municipality