Case Study: KHS boosts IT efficiency and profits with Progress WhatsUp Gold

KHS cuts troubleshooting time by 80% with Progress

KHS, a musical instrument manufacturer, faced challenges managing IT across its subsidiaries after centralizing operations. Their obsolete, open-source network management software was difficult to configure and maintain, making it hard to pinpoint system failures and support new initiatives like data center virtualization and a next-generation ERP system. To support major innovation plans, they needed an efficient solution and turned to Progress, implementing the WhatsUp Gold network management platform.

Progress WhatsUp Gold, along with its APM, WhatsConfigured, and WhatsVirtual modules, provided an agile and intuitive management interface. The solution enabled comprehensive monitoring from networks to applications. The results were significant: troubleshooting time was reduced by 80%, system bottlenecks could be predicted and solved proactively, and customer issues were resolved within 30 minutes. Progress's software allowed KHS's IT staff to focus on higher-value work, supporting the company's goal to double profits and production value per capita.

KHS