Case Study: Community Integrated Care achieves faster issue resolution and improved network availability with Progress WhatsUp Gold

Ipswitch’s WhatsUp Gold helps Community Integrated Care’s services to stay connected

Community Integrated Care, one of the UK’s largest health and social care charities, was struggling with slow, labour‑intensive network diagnostics that delayed mobile staff and overloaded the helpdesk. Rapid growth, a BYOD policy and 250 company phones increased potential failure points, meaning fixes could take up to 40 minutes per incident and sometimes required on‑site visits, costing significant staff time.

After trialling four vendors, the charity implemented Ipswitch’s WhatsUp Gold, chosen for its single‑pane‑of‑glass monitoring, ease of use and cost‑effective device licensing. The tool lets the helpdesk pinpoint faults in minutes, cut phone time and site visits, and uses early‑warning alerts to prevent server downtime — improving network availability, saving money and freeing IT and frontline staff for higher‑value work.

Community Integrated Care

Arif Nawaz

IT Services Manager