Case Study: KHS (K.H.S. Musical Instrument Co.) doubles profits and cuts IT troubleshooting time 80% with Progress WhatsUp Gold

Ipswitch WhatsUp Gold Network Management Software Helps KHS Double Profits and Production Value Capital

KHS, a top-ten global musical instrument manufacturer founded in 1930 and headquartered in New Taipei City, consolidated IT across multiple subsidiaries while rolling out data-center virtualization and a next‑generation ERP. Facing heterogeneous PoS/ERP systems and a hard‑to‑manage OpenNMS monitoring setup, the IT team needed better visibility and efficiency to support the new environment and meet the company goal of doubling profits and production value per capita without adding staff.

KHS implemented Ipswitch WhatsUp Gold with APM, WhatsConfigured and WhatsVirtual to monitor networks, applications, databases, storage and virtual environments. The solution reduced troubleshooting time by 80%, enabled rapid bottleneck detection and proactive alerts, improved configuration and VM management, cut in‑store problem resolution to 30 minutes, enhanced online‑store uptime monitoring, and freed IT to focus on higher‑value projects.

KHS

Peter Tsao

Manager of the System Operations Department