Case Study: Hammonds achieves faster outage detection and simplified network monitoring with Progress WhatsUp Gold

Hammonds Streamlines Custom Furniture Retailing with WhatsUp Gold

Hammonds Furniture, one of Britain’s largest custom‑fitted furniture makers with 86 stores and about 700 concurrent users across 119 remote sites, needed reliable visibility into two business‑critical systems and a network of 60 servers and 150 devices. Previous open‑source and off‑the‑shelf tools were either too complex or lacked the monitoring detail required, leaving the company vulnerable to undetected outages.

Hammonds deployed Ipswitch WhatsUp Gold (Standard, then upgraded to Premium) with reseller support, gaining automated discovery, Layer‑2 mapping, component‑level hardware and WMI application monitoring, and real‑time alerts. The result: immediate detection and faster recovery (for example, rapid notification of a failed fibre link), proactive fixes before failures impact users, full network visibility in a day, and reduced downtime across its distributed retail operations.

Hammonds

Jordan Oldham

Network and server administrator