Case Study: Hamleys centralizes network monitoring and resolves intermittent issues with Progress WhatsUp Gold

Hamleys monitors over a dozen sites with Progress WhatsUp Gold

Hamleys, a well-known global toy retailer, faced intermittent network issues that were difficult to diagnose, leading to user complaints and reactive IT support. To gain proactive visibility and control, the IT team, led by Sunny Sandhu, implemented Progress WhatsUp Gold, a network monitoring solution they had previously purchased but not utilized.

The solution provided by Progress centralized monitoring through an easy-to-use console, allowing Hamleys to track all network devices from a unified dashboard. Using WhatsUp Gold’s reporting and trend analysis, the IT team could correlate historical performance data with user disconnections to pinpoint and resolve intermittent problems. This enabled the small IT team to become proactive, improve service quality, and prevent future network issues effectively.

Hamleys