Case Study: MyDealerLot achieves outage-free, customer-ready dealership networks with Progress WhatsUp Gold

Driving the Wow Factor into Automative Customer Service with WhatsUp Gold

MyDealerLot, a Roswell, GA–based provider of RFID-driven customer-recognition and service solutions for automotive dealerships, helps dealers greet and serve customers the moment they arrive. Because its Service Drive Concierge and other tools power personalized messaging, asset tracking and real-time displays across more than 70 installations, network downtime was unacceptable — yet IT was largely reactive, fielding frequent dealer calls about brief outages and lacking granular monitoring.

To fix this, MyDealerLot deployed WhatsUp Gold (initial rollout completed in two weeks) and expanded monitoring from 24 to 151 checks. The system now alerts IT before customers notice problems, notifies teams when message queues grow, and makes software rollouts visible and reliable. The result: dramatically fewer dealer calls, consistent availability for 400+ displays and millions of daily transactions, and a dependable network that supports ongoing RFID-driven service innovations.

MyDealerLot

David Strickland

CTO