Case Study: CROUS Paris achieves faster issue detection and frees IT time with Progress WhatsUp Gold

CROUS Paris Chooses WhatsUp Gold for Surveillance of Its Information System

CROUS Paris, the public agency that supports students with housing, meals and scholarships across 80 sites and 300,000 students, faced a critical IT challenge after losing in-house expertise for its previous monitoring solution. Without a working system in place, its IT team spent excessive time manually diagnosing servers and tracking down malfunctions, diverting resources from other priorities.

CROUS chose Ipswitch WhatsUp Gold 16 from the UGAP catalog and worked with partner Orsenna to deploy and train staff over a tailored 12-day rollout. The solution now produces daily status reports, enables faster, proactive issue detection and prioritization, and has noticeably reduced troubleshooting time—freeing the team to focus on higher-value projects while the final tuning reduces false alarms.

CROUS Paris

Yu

IS Director