Case Study: Burke County resolves application slowdowns in minutes with Progress (WhatsUp Gold APM)

Burke County Uses Application Monitoring to Troubleshoot Network Slow-downs

Burke County, North Carolina — a 515 sq. mile jurisdiction serving about 90,000 residents across 23 townships — was struggling with chronic slowdowns in Microsoft SQL Server and Exchange that disrupted courts, emergency services and other county operations. With an all‑Cisco network and roughly 40 servers, IT Director Steve Bennett found it took hours or more to isolate causes, often leading to disruptive server reboots and wasted staff time.

The county chose Ipswitch WhatsUp Gold with Application Performance Monitor (APM) for its per‑device pricing, single‑pane visibility and built‑in application monitoring. APM lets the team quickly pinpoint root causes (for example IIS vs. server issues), track trends with graphs and alerts, schedule nonurgent fixes for off‑peak hours, and resolve incidents in minutes rather than hours — simplifying monitoring across the network and reducing user disruption.

Burke County

Steve Bennett

IT Director