Case Study: a giant chemical manufacturer streamlines complaint management with Programmers.io

Giant Chemical Manufacturer streamlines complaint resolution with Programmers.io

The customer, a giant chemical manufacturer, was using a legacy desktop application for complaint management that lacked remote access, causing significant delays in resolving client complaints. They challenged Programmers.io to create a web-based application on their IBM i system using RPG logic, integrate role-based access control, and migrate their database from MS Access to IBM i DB2/400.

Programmers.io implemented a solution using Angular for the front-end and Java middleware to integrate with the RPG backend via PCML. This allowed for the creation of a user-friendly, role-based web application hosted on an Apache server within the IBM i system. The solution provided anywhere access, streamlined the complaint process, and included automated PDF generation and email notifications. The vendor successfully migrated the database and delivered a high-quality product on time, resulting in a more flexible and efficient centralized platform for the client.