Profound
20 Case Studies
A Profound Case Study
MongoDB, a major enterprise data platform, faced the challenge of AI Answer Engines providing developers with inaccurate or incomplete information about configuring their products. This was eroding customer trust and breaking workflows. To address this, they partnered with vendor Profound to implement its Answer Engine Optimization (AEO) capabilities and Profound Agents to gain visibility and ensure accuracy.
The solution from Profound provided the measurement and automation needed to tackle the problem. Profound helped MongoDB build a system to benchmark and track the accuracy of AI responses, achieving a rate of over 90%. Using Profound Agents for automation saved the team significant time. This resulted in a 50% increase in AI Search visibility and a fivefold increase in citations.