Case Study: Wheeling & Lake Erie Railway streamlines customer ordering with Profound Logic’s Profound UI

Wheeling & Lake Erie Railway cuts order errors and speeds customer ordering with Profound Logic

Wheeling & Lake Erie Railway (W&LE) faced the challenge of modernizing its outdated IBM i green-screen applications and manual, error-prone customer ordering processes. The railway, a long-time user of the IBM i platform, sought a solution to web-enable its systems and create a self-service portal for customers without requiring its developers to learn new programming languages. They turned to vendor Profound Logic for assistance.

By implementing Profound Logic's Profound UI, a component of the Profound AppDev suite, W&LE developers quickly built robust web applications. This solution eliminated the manual data entry "middle man," allowing customers to place orders directly online. The results included the removal of ordering errors, significant time savings, and a vastly improved customer experience. Profound Logic enabled the railway to easily create sophisticated web applications that streamlined their core processes.

Wheeling & Lake Erie Railway