Case Study: Fair-Rite Products boosts customer service and sales with Profound Logic's RPGsp

Fair-Rite Products Corp. - Customer Case Study

Fair-Rite Products Corp., a manufacturing company, needed a better way for customers to access and search its large product catalog, which was originally offered as a PDF download from its website. The file was difficult to search and slow to download, creating frustration for customers and extra work for support staff. Vendor Profound Logic provided RPGsp to help modernize the experience.

Using Profound Logic’s RPGsp, Fair-Rite built a user-friendly web catalog and self-service portal, along with tools for sales, production, and customer support. The new site let customers search parts, review orders, check shipping status, reprint documents, and submit questions online, while the company also gained a real-time dashboard for tracking orders and business activity. Fair-Rite reported that RPGsp was 50% to 75% more efficient than previous modernization efforts, improved customer service, and helped increase sales even during a market downturn.

Fair-Rite Products Corp.

Steve Fordenbacher

Senior Systems Analyst