Case Study: 21st Mortgage Corporation boosts productivity and reduces training time with Profound Logic

21st Mortgage - Customer Case Study

21st Mortgage Corporation needed to modernize a complex inherited green-screen IBM i (AS/400, iSeries) system so it could better support its inventory-finance processes and growing operational requirements. The company was looking for a reliable way to replace outdated applications with a browser-based solution that would improve productivity, reduce training time, and better serve both internal users and customers. To meet that need, 21st Mortgage chose Profound Logic and its rapid web development environment, RPGsp.

Profound Logic helped 21st Mortgage build a new integrated, browser-based system that included a Portfolio Management System, a self-service customer website, and an internal work queue for prioritized daily tasks. The solution improved speed, accuracy, and flexibility, eliminated steps from key processes, automated several user decisions, and increased data integrity. As a result, 21st Mortgage reduced training time, lowered customer service staffing needs through self-service capabilities, and now manages critical financial and operational information in real time with a secure web application from Profound Logic.

21st Mortgage Corporation

Sandra Anderson-Dean

Project Manager