Case Study: United Technical Support Services achieves OKR alignment and major savings with Profit.co

United Technical Support Services

United Technical Support Services (UTSS), a mission-driven provider of diagnostic and medical equipment in the US and internationally, wanted a better way to align teams around corporate goals and track progress throughout the year. The company needed a structured OKR approach that could be rolled out gradually, starting with a pilot in People Operations before expanding across the business.

Profit.co provided the OKR software and coaching support UTSS used to launch the framework, build regular check-ins, and improve visibility across departments. After implementing Profit.co, UTSS reported more than $300,000 in savings in the HR department alone, which helped secure broader adoption, while the company also saw stronger alignment, clearer cross-department impact, and a major shift in work culture.

United Technical Support Services

Deena Giordano Ullom

VP of People Operations