Case Study: a European water utility improves regulatory alignment with Profit.co OKR software

European Water Utility cuts regulator query turnaround from weeks with Profit.co

The customer, a European water utility serving London, faced a challenge aligning its daily operations with long-term regulatory targets. Their strategy was disconnected, with goals living on slide decks and field teams unable to see how their work contributed to the company's core commitments. This led to misalignment between departments and exhaustive reporting cycles. They deployed the OKR module from Profit.co to bridge this gap.

Profit.co's solution provided a centralized platform for OKRs, cascading from executive committees down to plant-level supervisors. This created visibility and alignment across all directorates. The results included collapsed reporting cycles, the ability to answer regulator queries from live data, and a cultural shift where employees began flagging risks earlier. A year after rollout, the regulatory plan became a tangible part of daily work, ensuring frontline activities were directly tied to top-level promises.