Case Study: Family Bank achieves real-time treasury control and enhanced risk management with Profile Software's Acumen®

Family Bank - Customer Case Study

Family Bank, the 5th largest bank in Kenya with 93 branches and more than 1.8 million customers, faced the challenge of scaling its active Treasury Department to support a growing balance sheet and an expanding volume of interbank money‑market and FX transactions. The bank needed a solution to automate high‑volume, real‑time dealing, ensure straight‑through processing (STP), monitor intraday and overnight limits, and manage counterparty and derivative risk while maintaining superior service to customers.

Profile Software implemented the Acumen® Treasury Management system to act as the backbone for all treasury transactions, providing dealing systems, real‑time upstream and downstream interfaces, and Risk Management modules. As a result, Family Bank gained complete visibility of FX positions, tighter control of intraday and overnight limits, automated processing of large transaction volumes, and stronger counterparty/derivative risk controls (including delivery‑vs‑payment safeguards), improving operational efficiency and reducing default exposure.

Family Bank

Wanjiru Ndungu

Head of Treasury