Case Study: Credins Bank reduces write-offs and improves cash flow with Profile Software's FMS.next Collections

Credins Bank - Customer Case Study

Credins Bank, one of the five largest banks in Albania, faced the challenge of improving debt recovery for non-performing loans while reducing write-offs, provisioning and improving cash flow and customer relationships. After an international evaluation of collections systems, Credins Bank selected Profile Software’s FMS.next Collections as its Debt Recovery solution for its functionality and flexibility.

Profile Software implemented FMS.next Collections to streamline end-to-end collections processes, synchronize workflows with Credins Bank’s legacy systems and meet regulated banking requirements. The solution helped reduce write-offs and provisioning, improve cash flow and enhance customer relationships — while facilitating future selling opportunities — delivering measurable improvements in the bank’s debt recovery performance.

Credins Bank