Case Study: WakeMed improves patient throughput with Proficient Health's PH Connect

WakeMed reduces inpatient consult read time to under a minute with Proficient Health

WakeMed, a 900+ bed hospital system, faced significant delays in patient care due to an inefficient process for delivering specialist consults from its EHR, which extended the average length of stay. Their challenge was the lack of an automated system to ensure consult requests reached and actively alerted the correct, on-call provider. To address this, WakeMed worked with vendor Proficient Health to implement its PH Connect solution.

Proficient Health's PH Connect provided an Intelligent Consult Notification system that integrated with the EHR to automatically and intelligently route consult requests to the right provider in seconds. The solution delivered measurable results, including a median read time for consult requests of under a minute. This dramatically improved time to consult and decreased average length of stay across the facility, with over 2400 providers now participating in the efficient process.

WakeMed