Case Study: The North Carolina Football Club achieves faster orthopedic access and increased referrals with Proficient Health

Streamlined Access to Orthopedic Specialist Drives Referrals from Athletic Trainers and Physical Therapists

The North Carolina Football Club (NCFC) faced a time-consuming, error-prone referral process when athletic trainers and physical therapists tried to connect athletes with orthopedic specialists for same-day care through their partnership with Wake Orthopaedics. To make secure, rapid communication possible and keep patients out of the emergency department, NCFC needed a streamlined way to contact physicians, clinics, and scheduling teams.

Proficient Health implemented PH Connect, a HIPAA-compliant mobile and web app that gives one-button access for 4 athletic trainers and 12 physical therapists to route messages (including patient contact details) directly to designated providers. The solution cut appointment scheduling time in half, enabled same-day parent communication, averages 90 PH Connect messages per month, increased referrals and access for referring providers, and helped Wake Orthopaedics and NCFC reduce delays in care.

The North Carolina Football Club

Jason Bailey

Athletic Trainer