Case Study: Vidant Health automates referrals and fills more beds with Proficient Health's Proficient Capture

Proficient Health Helps Behavioral Health Center Automate Referrals and Fill Beds

Vidant Adult Behavioral Health Center, part of Vidant Health, was overwhelmed by as many as 11,000 pages of faxed referrals a month—its fax machine “never stopped,” causing slow responses and lost admission opportunities. To solve this, Vidant turned to Proficient Health and implemented Proficient Capture, a web‑based service to replace paper fax intake.

Proficient Health delivered Proficient Capture plus a custom web intake form so staff can view referral images and triage data side‑by‑side, review cases remotely, and generate actionable reports. The result: Vidant captures 65% more referrals, responds faster to admission opportunities, eliminates paper/toner and lost faxes, gains operational efficiencies and reporting transparency, and plans to export captured data into its EMR for a seamless workflow.

Vidant Health

Beverly Connor

Behavioral Health Services Business Development Manager