Case Study: Leading Labor & Delivery Department achieves streamlined processes and improved efficiency with Proficient Health

Labor & Delivery Department Uses Electronic Faxing to Streamline Processes and Improve Efficiency

Leading Labor & Delivery Department faced fragmented, paper-based workflows where orders arrived via fax, were manually retrieved and filed, and tracking relied on Excel and phone calls—creating silos, misplaced orders, and delays in care. Proficient Health performed a workflow analysis and identified the need to modernize intake and document handling.

Proficient Health implemented PH Capture, a HIPAA-compliant electronic fax and document management solution that indexes incoming orders, lets staff assign statuses and departments, and exports directly into the EHR for full visibility across sites. As a result, the department eliminated many manual steps, centralized documents to reduce lost or misplaced orders, improved staff efficiency and organization, and increased patient satisfaction.