Case Study: WakeMed saves $140,000 annually with Proficient Health

How WakeMed Transformed Provider Communication with Proficient Health

WakeMed Health & Hospitals turned to Proficient Health to improve communication across its Acute Rehab Services department. Facing high pager-related costs, delays in time-sensitive patient communications, inefficient collaboration, and manual tracking of consult lists for more than 350 patients, WakeMed needed a faster, more streamlined way to coordinate urgent care needs.

Proficient Health implemented its provider communication solution, including secure PH Chat, large group chat functionality, automated on-call schedules, and EMR consult order notifications integrated with EPIC. The results included $140,000 in annual savings from retiring outdated pagers, faster response times, improved workflow and collaboration, shorter patient stays, and higher staff satisfaction thanks to reduced manual tracking and real-time communication.

WakeMed

Dana Ryan

PT, Acute Physical Therapy Supervisor