Case Study: WakeMed Improves Provider Communication and Referral Access with Proficient Health

How WakeMed Strengthened Provider Access to Win More Referrals

WakeMed Health & Hospitals, a regional health system serving more than 1,000 providers and referring physicians, wanted to improve communication between in-hospital physicians and outpatient/referring providers. In a competitive Raleigh-Durham-Chapel Hill market, the challenge was making it easier for doctors to reach the right specialist quickly without relying on operator lookups or delayed callbacks. Proficient Health’s PH Connect was selected to help address this provider-access gap.

Proficient Health implemented PH Connect, a secure mobile provider-to-provider communication platform that streamlines referrals and removes call-center bottlenecks while fitting into physicians’ existing workflows. The result was 3,200 providers on the platform, millions of messages sent each month, and average read times of 5 minutes or less. WakeMed also cut provider-to-provider calls into the call center by 50%, improving communication, provider satisfaction, and patient care.

WakeMed