Case Study: WakeMed achieves rapid provider-to-provider communication and reduced patient wait times with Proficient Health's PH Connect

Hospitalist Service Uses Proficient Health to Enable Direct Communication, Reduce Patient Wait Times and Ensure HIPAA Compliance

WakeMed’s Hospitalist Service, a team of more than 150 providers covering three campuses, struggled with complicated patient assignment plans, frequent last‑minute schedule changes, and slow or insecure communication via offices, P2P lines, answering services and pagers. To ensure up‑to‑date on‑call information and enable direct, secure provider‑to‑provider communication, WakeMed worked with Proficient Health and implemented their PH Connect solution.

Proficient Health configured PH Connect with a user‑friendly call schedule builder, integrations with LightningBolt, AMiON and Qgenda, role‑based messaging and QuickCover mobile coverage changes so providers always reach the right person. The result was HIPAA‑compliant, direct messaging that removed intermediaries, onboarded APPs, residents and RN care coordinators, handled more than 12,000 messages per month and achieved an average response time under 4 minutes—reducing wait times for admissions, consults and discharges.

WakeMed