Case Study: WakeMed Key Community Care reduces unnecessary ED visits and improves care coordination with Proficient Health's PH Connect

Helping an ACO Move Past Communication Silos to Create Cost Efficiencies and Improve Patient Care

WakeMed Key Community Care, an ACO with roughly 1,000 physicians and more than 210,000 lives under contract, faced persistent communication silos that limited coordination across primary care, specialists, the ED and inpatient settings and constrained further reductions in Total Cost of Care. To tackle this, WakeMed Key Community Care partnered with Proficient Health and deployed PH Connect to provide secure, provider-friendly physician-to-physician communication and streamlined access to on-call specialists.

Proficient Health’s PH Connect (including Queued Messaging) enabled real-time clinician collaboration so primary care providers can consult specialists in the moment—avoiding unnecessary ED visits, improving patient safety, and better matching patients to the appropriate level of care. Case managers and care advisors report significant time savings and clearer message status, resulting in more efficient resource utilization, faster care decisions, and a more patient-centered, cost-effective experience across the WakeMed network.

WakeMed Key Community Care

Brian Klausner

Medical Director