Case Study: Leading Hospital Emergency Department achieves shorter wait times and reduced length of stay with Proficient Health's PH Capture

Breaking Down Barriers to Care for Behavioral Health Patients

Leading Hospital Emergency Department faced delays in behavioral-health crisis care due to information silos: faxed, fragmented, or inaccessible records and special access restrictions left clinicians without needed PHI, increasing patient time in the ED and staff stress. To address this, Proficient Health introduced PH Capture to centralize incoming patient documents and reduce those barriers.

Proficient Health’s PH Capture implements electronic faxing, document management, and customized behavioral-health workflows that gather clinical documents, care plans, and medication lists into one EHR-integrated location. The result was shorter wait times, decreased average length of stay (ALOS), improved visibility and communication, and faster bed turnover by enabling treatment to begin sooner.