Case Study: Bon Secours St. Francis Health System achieves 196% productivity boost and $360K annual savings with Proficient Health Orders solution

Bon Secours Achieves Breakthrough Performance with Proficient Health Referral Management Solution

Bon Secours St. Francis Health System in Greenville, S.C., runs a "concierge" Patient Access program that proactively handles precertifications and schedules services from physician faxed orders, but the program was hampered by a cumbersome paper‑based workflow. To modernize operations and improve patient and physician experience, the health system engaged Proficient Health and implemented the Proficient Orders solution.

Proficient Health converted faxed and paper orders into searchable electronic records accessible via a secure web portal, enabling staff to index orders, schedule procedures and export data to the EMR without scanning or faxing. As a result, Bon Secours St. Francis now operates at nearly twice the productivity of peer hospitals (10 FTEs vs. 19.75), achieved a 196% labor productivity advantage, saves more than $360,000 annually, realized a payback in under two weeks, and eliminated paper storage and related HIPAA concerns.

Bon Secours St. Francis Health System

Toni Brady

Director, Patient Access & Coordination of Care