Case Study: Southern Coos Hospital improves collections and staff capacity with Professional

Southern Coos Hospital - Customer Case Study

Southern Coos Hospital, a 19-bed critical access hospital in Bandon, Oregon, struggled to contact patients effectively and collect accounts receivable on time due to limited administrative staff. The hospital needed a customized outsourced solution for both pre-collection and collection activities, while also ensuring patients were treated professionally and respectfully. Professional provided the vendor support and services needed.

Professional managed both pre-collection and collection services for Southern Coos Hospital, with account activity monitored through Professional’s Online Client Tools. The solution helped the hospital gain staff capacity, deliver nearly 20% pre-collection returns, and more than double the industry average with a 22% recovery rate. Professional also maintained consistency through three coding and billing system changes, helping protect the hospital’s reputation throughout the process.

Southern Coos Hospital

Carolyn Randolph

Southern Coos Hospital