Case Study: University of Queensland Union achieves reliable Business Central support with Professional Advantage

University of Queensland Union streamlines two yearly Business Central releases with Professional Advantage

The University of Queensland Union (UQU), a not-for-profit student organization, faced significant challenges with their Microsoft Dynamics 365 Business Central support from their previous partner. The finance team was unhappy with the unresponsive and unhelpful support, which failed to provide training materials or assistance with customizations and charged a premium for essential services, culminating in a failed system update. This prompted UQU to seek a new vendor, leading them to Professional Advantage.

Professional Advantage implemented their comprehensive Client Care Program, which included their dedicated Release Management Service. This solution provided UQU with transparent, proactive support for their Business Central system, ensuring a seamless and successful upgrade. The results were a highly supportive partnership where UQU felt incredibly well-supported and achieved value for money. Professional Advantage's approach transformed the client's experience, exceeding their expectations for service and support.

University of Queensland Union