Case Study: Energy & Water Ombudsman NSW modernises team scheduling in 4 days with Professional Advantage and Microsoft Power Platform

Energy & Water Ombudsman NSW modernises team scheduling in 4 days with Professional Advantage

The Energy & Water Ombudsman NSW (ewon), a not-for-profit organization, faced the challenge of modernizing its outdated and unsupported team scheduling system. The legacy solution was complex, relied on multiple servers, and required significant manual effort from its HR team. Professional Advantage was engaged to design a new cloud-based solution using Microsoft Power Platform.

Professional Advantage implemented a no-code solution utilizing Microsoft Power Automate, Power BI, and SharePoint. This new system automated data processing, integrated with the Microsoft 365 User Profile Service to auto-group staff by department, and displayed results on a SharePoint portal. The solution was deployed in just four days, allowing ewon to decommission several servers, which saved on costs and significantly reduced IT overhead and manual effort.

Energy & Water Ombudsman NSW (ewon)