Case Study: Energy & Water Ombudsman NSW achieves rapid remote working and improved collaboration with Professional Advantage and Microsoft 365

Energy & Water Ombudsman NSW enables 80% remote work in 48 hours with Professional Advantage

The Energy & Water Ombudsman NSW (EWON) faced operational inefficiencies due to legacy Exchange Server 2010 and SharePoint 2010 systems. To modernize its IT infrastructure and improve collaboration, the organization partnered with Professional Advantage to migrate to Microsoft 365.

Professional Advantage migrated over a hundred mailboxes to Exchange Online and deployed Microsoft Teams and SharePoint Online. This enabled EWON to transition 80% of its workforce to secure remote work within 48 hours during the COVID-19 pandemic. The solution also included a new SharePoint-based intranet and a self-service Knowledge Base, transforming internal communication and empowering frontline teams to deliver better responses.

Energy & Water Ombudsman NSW (ewon)