Case Study: CentaCare Wilcannia-Forbes improves collaboration and compliance with Professional Advantage’s Microsoft SharePoint solution

CentaCare Wilcannia-Forbes reduces travel time and costs with Professional Advantage

CentaCare Wilcannia-Forbes, a regional not-for-profit social services organization, faced challenges with collaboration and knowledge sharing across its 14 offices due to a reliance on email and distributed file servers. Their outdated technology infrastructure made internal communication difficult. They engaged Professional Advantage to help implement an updated intranet solution using Microsoft SharePoint and Office 365 to centralize information and improve processes.

Professional Advantage implemented a cloud-based solution utilizing Microsoft SharePoint and the broader Office 365 suite, including tools for real-time messaging, video meetings, and newsfeeds. This provided a centralized document repository and new channels for communication. The results included improved staff engagement, broader knowledge sharing, more efficient digital workflows, and a reduction in travel time and costs.

CentaCare Wilcannia – Forbes