Case Study: KAISER AG achieves faster remote diagnostics and 15% travel cost savings with Proemion

KAISER saves 15% on travel costs with Proemion

The customer, KAISER AG, a manufacturer of mobile walking excavators and sewer cleaning vehicles, faced high service costs and logistical challenges in providing efficient on-site support to its global clients. To maintain its service excellence, the company needed a way to remotely diagnose machines and reduce the reliance on its broad network of service technicians.

Proemion implemented its Global Connectivity Solution using the CANlink® mobile device. This provided KAISER with real-time, bi-directional communication to its machines via an interface with its existing diagnostics software. The solution enabled remote analysis, saving the company 15% on travel costs and significantly reducing machine downtime by allowing technicians to diagnose issues and order necessary parts before a service visit.

kaiser