Case Study: Doppstadt improves maintenance transparency and customer service with Proemion DataPlatform

Doppstadt reduces downtime with Proemion DataPlatform

Doppstadt, a manufacturer of recycling machines, faced challenges in managing maintenance for its equipment. Their manual ticketing system lacked real-time status updates, increasing the risk and cost of machine downtime for both themselves and their customers. To optimize service, they partnered with vendor Proemion to implement its DataPlatform and telematics solution.

Proemion's solution used its TCU hardware and DataPlatform to automatically transmit machine operating hours and generate service tickets via an API integration. This provided transparency for customers and enabled proactive maintenance scheduling. The results for Doppstadt included decreased machine downtime, increased sales of spare parts, higher profit margins, and improved customer satisfaction.

Doppstadt