Case Study: Doppstadt reduces downtime and service costs with Proemion

Doppstadt cuts travel costs by 30% with Proemion

Doppstadt, a recycling machine manufacturer, faced a challenge in improving its service for machine owners. The company lacked a uniform service tool and the ability to perform remote diagnostics, which limited its speed in handling service requests and reducing customer machine downtime. To address this, they partnered with the vendor Proemion.

Proemion equipped Doppstadt's vehicles with its CANlink mobile hardware and worked with them to develop a tailored service tool. This solution enabled remote diagnosis and pre-analysis of error messages. As a result, Doppstadt reduced necessary on-site service calls, saving 30% on travel costs. The company also achieved a 10% monthly increase in closed service cases and reduced its customers' machine downtime by 15%.

Doppstadt