Case Study: Bergmann achieves faster global service and reduced downtime with Proemion telematics

Bergmann cuts service trips and downtime with Proemion’s global telematics

Bergmann, a German manufacturer of earth-moving equipment, faced a challenge in providing efficient diagnostic and maintenance support for its globally distributed machines, particularly with its expansion into North America. They partnered with telematics vendor Proemion to implement a remote solution to overcome the limitations of on-site service and gain better insight into machine data.

Proemion's solution integrated its CANlink mobile TCU and data platform with Bergmann's existing PLUS+1 service tool, enabling remote, bi-directional communication. This allowed Bergmann to diagnose issues and perform over-the-air software updates from a single location, drastically reducing service times and the need for technician travel. The results included minimized machine downtime, reduced after-sales costs, and valuable insights for research and development, proving the telematics solution paid off globally.

Bergmann