Case Study: Almac achieves global remote machine control and diagnostics with Proemion

Almac reduces after-sales costs and speeds remote diagnostics with Proemion

Almac, an Italian manufacturer of mini crawler scissor lifts, faced a challenge in providing its premium customer service. Their process for diagnosing machines and updating firmware was inefficient, often requiring physical onsite visits or shipping hardware, which conflicted with their goal of a 360° customer experience. They sought a way to remotely control, diagnose, and manage their globally deployed machines in real-time to improve their service and their clients' return on investment.

Proemion implemented its Global Connectivity solution, which included customized gateway firmware and REST API integration. This allowed Almac to remotely access machines for live demonstrations, diagnostics, and firmware updates from anywhere. The partnership with Proemion enabled Almac to reduce after-sales costs, save time across departments, and gain valuable data for both technical analysis and future commercial product design.

Almac