Case Study: Stiebel Eltron streamlines field service with Proekspert’s Servicewelt app

Stiebel Eltron speeds field service setup with Proekspert, supporting 5,000+ employees and 120+ countries

Stiebel Eltron, a global supplier of heating and cooling systems, faced the challenge of supporting its installer network with efficient setup and troubleshooting for its advanced, connected devices. The company sought a robust, user-friendly mobile app to give technicians direct on-site access to configuration and diagnostics. Proekspert was tasked with developing this solution, the Servicewelt app, to modernize field service tools.

Proekspert delivered the Servicewelt app by leveraging a proven technical foundation from a previous project, which accelerated development. The solution provides installers with immediate diagnostics, service history, and guided commissioning directly from a mobile device. This empowered Stiebel Eltron to scale its field service tools, reduce onboarding time, and cut operational costs through faster, more consistent installations. The scalable platform also prepares the partner network for future product integrations and growth.

Stiebel Eltron