Case Study: Pharmazeutische Gehaltskasse für Österreich achieves greater efficiency and a better user experience with PRODYNA

How Pharmazeutische Gehaltskasse für Österreich Improved Efficiency and User Experience

Pharmazeutische Gehaltskasse für Österreich, a public body serving Austrian pharmacists, faced challenges with outdated infrastructure, heavily manual processes, and the need to serve diverse user groups including accountants. To increase efficiency and improve the digital experience, they partnered with PRODYNA for a digital transformation project involving UX workshops, cloud infrastructure, and portal development.

PRODYNA implemented a unified e-service portal and a flexible self-service center using a cloud-native microservice architecture on Azure, with technologies like React, Java, and Kubernetes. This solution digitized and automated key processes, streamlining recruitment and regulatory document exchange. The results included significantly reduced administrative burden, improved control over fund flows, and substantial environmental impact, such as saving an estimated 378,500 pages of paper annually for pharmacies and their trustees.

Pharmazeutische Gehaltskasse für Österreich

Christian Plattner

Head of Service Department