Case Study: Uber achieves scalable, feature-level SaaS visibility and strategic IT agility with Productiv

Uber Creates a Dynamic Employee Experience with Productiv

Uber, a global technology company with more than 35,000 employees and 1,000+ SaaS applications, faced a rapidly changing SaaS landscape while onboarding over 1,000 people per month. The IT organization needed a scalable, dynamic way to move beyond spreadsheets and gain a holistic, feature‑level view of actual app usage to address reliability, security, and governance across a sprawling portfolio.

Uber selected Productiv for its deep analytics and feature‑level engagement data. Productiv has ingested over 1 million app logins and given Uber a single pane of glass to operationalize SaaS at scale, enabling right‑sized contracts, better license and cost management, a sandboxed app evaluation process, and a shift from manual data pulls toward higher‑value strategic work by IT.

Uber

Shobhana Ahluwalia

Former Chief Information Officer