Case Study: Service Express scales evidence-backed product management with Productboard Spark

Service Express scales product management across 40+ services with Productboard

Service Express, a provider of managed infrastructure services, faced challenges in scaling its product operations with a small team. Their principal product manager struggled with slow product launch cycles, maintaining evidence for decisions, and providing timely information to sales. To address this, they turned to the vendor Productboard and its AI-powered service, Productboard Spark, seeking a more efficient and evidence-based approach.

By implementing Productboard Spark, Service Express automated key workflows. Productboard's solution enabled automated ideation scoring, competitor intelligence gathering, and the creation of customer insight sheets for sales. This resulted in faster, evidence-backed product decisions, reduced manual administrative work, and stronger alignment across technical and commercial teams, ultimately accelerating their product launch pace.

Service Express