Case Study: LeanIX improves product communication and feedback management with Productboard

LeanIX - Customer Case Study

LeanIX, an SAP company, is a global SaaS company focused on enterprise architecture management. As the company grew, its product organization struggled with scattered information, inconsistent feedback handling, and limited transparency across teams. LeanIX needed a better way to scale product management and keep stakeholders aligned, so it turned to Productboard.

Productboard became LeanIX’s single source of truth for product work, integrating with Salesforce, Slack, Zendesk, email, Jira, and its customer Portal. The result was stronger cross-functional collaboration, more transparent prioritization, and faster planning: one engineering team member said six months of work was planned and prioritized in five hours, the quarterly roadmap workshop was cut in half, and the average time for processing an Insight is now 7.7 days.

LeanIX

Hannah Esser

Product Success Manager