Case Study: Hypercare achieves accelerated software development with Productboard

Hypercare - Customer Case Study

Hypercare is an early-stage startup that builds real‑time care‑coordination tools for hospitals; CEO Albert Tai found clinicians frustrated by outdated workflows (pagers, fax, ad‑hoc messaging) and Hypercare struggled with fragmented product planning — tracking feedback and features across Excel and Google Docs forced Albert into weekly sprint planning and cost him an extra 1–2 hours per week. To address this, Hypercare adopted Productboard as its product management system.

Productboard’s Features, Insights, and Roadmap boards gave Hypercare a single source of truth to collect customer feedback, prioritize features, and create tailored roadmaps for stakeholders. As a result, Hypercare accelerated its development process, eliminated Excel tracking, reduced weekly alignment time by about 1–2 hours, removed the need for Albert to run sprint planning or regularly use Jira, and gained clearer visibility into the product pipeline for sales conversations — all enabled by Productboard.

Hypercare

Albert Tai

Chief Executive Officer