Case Study: Blissfully achieves customer-driven prioritization and transparent roadmaps with Productboard

Blissfully uses Productboard to streamline the management of customer feedback and prioritize features on their roadmap

Blissfully, a SaaS-management company founded in 2016 that serves hundreds of customers, was drowning in a high volume of disparate IT and product requests and needed a single place to collect, prioritize, and act on customer feedback. To solve that challenge they adopted Productboard — using its Insights board, Features board, and Portal to centralize feedback and make prioritization transparent.

Productboard became Blissfully’s single source of truth: the company’s 20-person team uses Productboard daily, socializes the roadmap twice weekly, and relies on Productboard’s user impact scores to order features and drive weekly priorities. By integrating Productboard’s Portal into their product and tagging sales feedback for follow-up, Blissfully gained full transparency from customer input to decisions, clearer team alignment, and more reliable customer-driven roadmaps and touchpoints.

Blissfully

Aaron White

Co-Founder & CTO