Case Study: 120Water reduces support tickets with Productboard

120Water - Customer Case Study

120Water uses Productboard to manage product work tied to Lead and Copper Rule Revisions compliance across the United States. The company needed to adapt its platform for state-level customization, coordinate among water systems, state agencies, and end consumers, and replace a ticket-heavy process that was creating disconnected information and bottlenecks.

With Productboard’s Insights, roadmaps, Slack integration, and Chrome plugin, 120Water centralized feedback and made it easier to align product priorities with leadership and business goals. The company said it reduced new support tickets by 26% weekly for its engineering team, and it used Productboard to launch a new dashboard for state-level users that surfaces water system submissions and compliance metrics in aggregate.

120Water

Courtney Arnott

Director of Product & Solutions