Case Study: Relativity increases product feedback collection and aligns teams with Productboard

Relativity - Customer Case Study

Relativity, a Chicago-based software company behind the RelativityOne eDiscovery and legal search platform, needed a better way to connect product feedback, backlog prioritization, and roadmap management. Its existing mix of custom tools and third-party solutions made it hard to coordinate teams and move fast enough as release cycles became more continuous.

Productboard gave Relativity a unified place to collect and organize feedback through integrations like Slack, email forwarding, and the Chrome extension. The company said Productboard increased its collection of product feedback notes by about 60%, broadened input from internal users, and improved cross-functional collaboration across teams including marketing, documentation, and customer success.

Relativity

Matt Johlie

Head of Product Ops