Case Study: Evercast streamlines feature prioritization and customer feedback with Productboard

Evercast - Customer Case Study

Evercast, a North America-based software company founded in 2015, needed a better way to manage a growing volume of customer requests and feature priorities. Its product team was balancing input from major studios, beta testers, support teams, and internal stakeholders, but without a clear single source of truth, decisions were often driven by opinion rather than data.

With Productboard, Evercast centralized feedback from Zendesk and Jira so teams could review requests in one place, align on priorities, and make fact-based roadmap decisions. According to VP of Product Tommy Snyder, Productboard became the company’s “single source of truth,” helping Evercast reduce internal debate, prioritize faster, and communicate feature decisions more clearly to customers.

Evercast

Tommy Snyder

VP of Product