Case Study: Follett de-risks ice dispensing precision with Product Insight Inc

Follett validates ice dispensing precision within 1–2 cubes with Product Insight

Follett, a commercial ice equipment manufacturer, faced a challenge with a high-volume opportunity from a major coffee chain. The requested dispensing precision was complex and risky, potentially requiring an overly intricate system without a validated need. Product Insight helped Follett de-risk this high-precision product request by reframing the project toward validation.

Product Insight developed an over-capable prototype to test the full performance envelope and identify the level of precision the workflow actually required. This approach provided statistically significant data, allowing Follett to define realistic production targets with confidence. The outcome was a de-risked development path that prevented unnecessary complexity and costly redesigns, ensuring the product decisions were aligned with actual needs.

Follett